Having just got back from the Service Desk Show (aka SDITS12) at Earls Court after a great couple of days I thought I would share a few personal highlights:
I was involved! I presented a talk “Social IT Support can Compliment your Service Desk” to a packed theatre and (apart from the guy on the front row who was struggling to stay awake) the audience seemed interested – at least they were nodding in all the right places. I had the same observation as James Finister in his session – the audience seemed reluctant to ask questions at the end. Maybe it was the environment, or having to use a microphone, or people were blown away by the sheer awesomeness of our presentations?!
I also ran a couple of round-table discussion sessions on Social IT, which I thought were a great way for people to share practical thoughts and ideas about how they can implement this stuff in their businesses. A couple of people in particular left one session all fired up and ready to go and implement Social IT in their organisation which was great to see! More of these sessions next year please.
Networking: It was a great opportunity to catch up with lots of people I’d either met online or in person, and some that I’d not met at all! I also had some really interesting chats with other Service Management tool vendors. Considering the highly competitive market we’re in, I was really pleasantly surprised at how people would take the time to speak to me, even though IT SmartDesk is a potential competitor. I saw some really great products, some innovative mobile apps, and heard some interesting takes on the industry.
The event was Social, and by that I don’t mean the drinks afterward (although it was great to meet and hang out with some of the itSMF UK team). There was a really big interest in Social IT this year, and it cropped up in a lot of sessions, particularly as potential solutions to issues faced around BYOD (Bring Your Own Device) and building a successful Knowledge Base (I’ll write about my thoughts on that shortly).
Banter: Finally I got to take part in the ITSM Weekly Podcast which was really interesting and a really good laugh! I’ve been listening to the podcasts over the past year or so, and it was great to be involved. There was a lot of energy and awesome ideas coming from the group, and I’ll share the link once the podcast is published.