Jun 272012
Tomorrow's future is happening today!
The Service Desk Institute have released a white paper entitled “The Service Desk 2017 & Beyond” which brings together a really interesting set of thoughts and opinions from some of the ITSM industry’s top thought leaders on how the Service Desk will evolve over the next 5 years.
I was asked to contribute to it, and you can read my contribution to the subject on page 14.
Download your copy Service Desk 2017 & Beyond and see what the future holds!